Heike Ried is a seasoned professional with extensive experience in customer interaction and project management, having worked at SAP from 2001 to 2016 in various roles including Project Manager and Head of Customer Influence & Interaction at Global Post-Sales Operations. Ried led efforts to enhance customer experience through integrated touchpoints and strategic initiatives within enterprise cloud services. Currently, Ried is pursuing a Diplom in Wirtschaftsinformatik at AKAD-University.
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