Hermann Kiefer

Hermann Kiefer is an experienced professional in support infrastructure and business analysis with a background in SAP. From August 2010 to December 2017, Hermann held various positions at SAP, including Support Infrastructure Senior Specialist, where management of support infrastructure was a key responsibility, and Sales Support Infrastructure Specialist, focusing on customer experience and technical synergies. Hermann also led an operational team as GCO ST&S 1st Level Sales Support Team Lead, managing sales support and ticket management. Prior to this role, Hermann contributed to sales services as a working student and gained valuable experience through an internship in Market Insights and Competition EMEA. Earlier career achievements include serving as a Business Analyst at S+P Lion AG from August 2009 to December 2014, where Hermann supported CRM integration projects and developed a marketing platform for competitive analysis. Hermann obtained a Bachelor's degree in Wirtschaftsinformatik from Hochschule Kaiserslautern between January 2009 and January 2012.