Joann Johnston is a highly experienced Renewal Manager with a robust background in managing account renewals for Fortune 500 companies, small and medium businesses, and government organizations globally. Between 2018 and 2022, Joann served as a Maintenance Renewal Account Manager at Traction Guest, where they focused on negotiating pricing, developing customer success strategies, and streamlining renewal processes. Prior to this, they held various roles at SAP from 2003 to 2017, excelling in maintaining relationships with strategic accounts and achieving significant revenue goals. Joann's educational background includes a degree in Marketing Management from the British Columbia Institute of Technology, where they graduated with the second-highest GPA in their class.
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