Kathleen Murphy

Kathleen (Herzog) Murphy is a seasoned professional with extensive experience in customer experience management and strategic briefings. Currently serving as Sr. Customer Experience Program Manager and Director at SAP Labs US in Palo Alto since March 2016, Kathleen has been instrumental in developing innovative customer experiences at SAP's Experience Center. Prior to SAP, Kathleen held roles at Avaya as Sr. Briefing Consultant, enhancing the Executive Briefing Program, and at Cisco in various positions, including managing worldwide TelePresence briefings for top executives. With an educational background that includes an MBA in International Marketing from National University and a certificate from UC Berkeley's Executive Education program, Kathleen has consistently demonstrated expertise in engaging high-level stakeholders and optimizing customer interactions across multiple organizations.