LAM D. is a Principal CX Business and Technology Advisory at SAP, where they help clients optimize their customer experience through innovative IT solutions. With over 15 years of experience in IT consulting, CX services, and software development, LAM has worked across various industries, including banking, insurance, and telecom. They have held significant roles such as Technical Lead at Société Générale and Project Manager at BNP Paribas Cardif, and they possess a strong background in agile project management and software architecture. LAM holds multiple degrees in computer science and business consulting, and is fluent in three languages, embracing the diversity of multicultural environments.
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