Lena Prawda is an experienced professional with a background in customer service and logistics. Lena served as a Serveur at Le Moulin Rouge from January to April 2023, focusing on room setup and customer assistance. At SAP, from September 2022 to June 2023, Lena held the position of Customer Renewal Executive, managing contract renewals, analyzing client needs, collaborating with commercial and customer service teams, negotiating renewal terms, identifying upsell opportunities, and monitoring key performance indicators. Additionally, Lena contributed to the launch of the cloud preferred success offering in Europe, the Middle East, and Africa in a Customer Success role. Earlier, in May to June 2022, Lena worked in logistics for SGDF - Groupe Roland Garros, handling deliveries and order preparations. Lena is pursuing a Master 2 (M2) degree in Digital Business at the Paris School of Business and has completed a Project Management course at Regent's University London in 2024.
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