Lindsey Makela is a value-driven professional with extensive experience in customer success management, currently serving as the CSM Programs Lead for Customer Success Management Americas. Over nine years, Lindsey specialized in developing customer-centric strategies and content, utilizing research and analytics to drive business outcomes. They have held various roles at SAP, notably as a Senior Strategy Analyst and User Research Lead Analyst, where they executed customer research sessions and managed usability testing programs. Lindsey's commitment to relationship building and storytelling reflects a belief in the power of diverse minds to create innovative solutions. They hold a Bachelor of Science in Marketing with a minor in Communication Studies from West Chester University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices