Luis Leme currently serves as the Global Senior Strategic Customer Engagement Renewal and Commercial Management leader at SAP, where they have been instrumental in driving customer success across Latin America since 2021. In their role as the Latin America Strategic Customer Success Cloud Business Office head, they have led strategic negotiations that generated over €2.3M ACV in 2025 and managed initiatives to prevent over €1M in churn. With a strong focus on stakeholder engagement and compliance management, Luis has improved renewal rates by 5 percentage points from the previous year, establishing a reputation as a trusted advisor within the organization.
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