Malvika Dixit is an experienced ITIL and ServiceNow Consultant currently serving as a Business Process Lead at SAP. With a strong background in Incident Management, Service Delivery, and Problem Management, Malvika has previously held roles as Incident Manager at HCL Technologies, Incident Problem Manager at DXC Technology, and Problem Manager at HELLA. Malvika is certified as a Scrum Master and in CSA ServiceNow, and holds a B.Tech in Computer Science from I.T.S Engineering College, Greater Noida.
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