Maria Ragone is an experienced professional in end-to-end quality assurance and operational excellence, currently serving as an E2E Customer Process Innovation Expert. Maria has a diverse background, having worked in various roles, including a trilingual customer service advisor at j2 Global and a customer engagement associate at SAP, where they contributed to revenue growth and customer satisfaction. Maria holds a Bachelor's degree in Mediating Cultures from Università degli Studi di Napoli 'L'Orientale' and has demonstrated expertise in developing test strategies and ensuring process alignment across multiple teams.
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