Melissa Romano is a customer success leader currently heading the Supply Chain Management cloud business at SAP, where they lead a team focused on renewals, expansion, and adoption within complex enterprise accounts. Their experience includes serving as SAP’s first Digital Supply Chain Customer Engagement Executive, where Melissa contributed to the foundational processes that enhance customer engagement. Melissa has held various leadership roles, notably in customer success and go-to-market strategy, which improved adoption and outcomes for SAP’s Intelligent Suite portfolio. They began their career with a degree in Industrial and Systems Engineering from Georgia Tech, complemented by roles in healthcare and continuous improvement. Outside of work, Melissa enjoys traveling, reading, cooking, gardening, and spending time outdoors with their family and dogs.
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