Michael Gannon is a seasoned professional with extensive experience in customer engagement and technical support within the technology sector. Currently serving as a Technical Quality Manager at SAP since July 2018, Gannon partners with Customer Success Managers to enhance customer outcomes and drive product adoption. Previously at SAP National Security Services, Gannon held the role of Secure Engagement Support Manager, focusing on customer satisfaction and operational efficiency. Earlier roles include supporting critical customer engagements at SAP and leading customer service initiatives as a Service Delivery Intern at Tokio Marine North America Services. Gannon holds a Bachelor's degree in Business Intelligence and Analytics and Marketing from Saint Joseph's University.
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