Michael Hooper

Michael Hooper is a seasoned customer experience and insights leader with extensive expertise in CX/VOC programs and experience management. They previously held roles at Verizon and Idearc Media as a Senior Staff Consultant, and served as Director of Customer Research at American Airlines. At BNSF Railway, they directed workforce strategy and planning before becoming Vice President of Customer Experience at Bank of the West. Currently, Michael serves as Senior Director in the Global Experience Management Office at SAP, while pursuing a BA at Oklahoma State University. Their academic background includes multiple degrees from the University of North Texas.