Michael Spaulding is a Principal Solution Advisor focusing on Customer Experience at SAP, where they lead customer engagements centered on "Lead To Cash" and "Issue To Resolution" business processes. They previously held positions such as Sr. Solution Engineer and Account Manager at various companies, including iLinc Communications and BroadSoft, where they excelled in sales and solution engineering. Michael earned their degree from The Ohio State University in 1991 and is committed to enhancing customer experiences through digital transformation solutions.
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