Mike Hansen is a Customer Engagement Service Manager at SAP, where they oversee customer service and support for the HANA Enterprise Cloud. With a background that includes roles as a QA Consultant and Director of QA, Mike has contributed to improving operations in various organizations, including a leading bank in Indonesia. They have also held positions at IBM/Rational and Worksoft, focusing on software development and automated testing methodologies. Mike pursued education in physics at Arizona State University, and subsequently completed ABD PhD coursework in Medical Physics at the University of Utah.
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