Monika Kumar is a Senior Service Delivery Engineer at SAP, where they lead global customer service delivery and manage cross-functional teams to optimize SAP solutions. With over 8 years of consulting experience, Monika has worked in various roles, including Assistant Director at the Ministry Of Consumer Affairs and Developer at Webio Ltd, where they designed an AI neural network for customer communication. They hold an MBA from the Indian Institute of Management, Calcutta and are certified in SAP S/4 HANA and SAP Ariba Sourcing. Previously, Monika has also held significant positions at Cognizant Technology Solutions and Uber.
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