Nick Boorman

Nick Boorman is an experienced professional in service management and crisis management, currently serving as Global Escalation Process Architect at SAP since April 2024, where responsibilities include managing the end-to-end process for customer escalations. Prior to this role, Boorman was the Global Operations Director at Atos from February 2012 to April 2024, leading core operations in Incident, Major Incident, Change, and Problem Management. Earlier, at Hewlett-Packard from June 1999 to March 2012, Boorman held several key positions, including Global Crisis Director, where Nick developed a global methodology for crisis management. Notable expertise includes crisis management, incident management strategy, and operational governance across various high-stakes environments.