Nicole Dery is a seasoned leader in customer support and digital experience, with extensive experience in product management and operational efficiency. They served as a Research Manager & Technical Lead at LexisNexis, managing a new research team, before taking on various roles at SAP, including SAP Support Portal Product Manager. Nicole has also worked at Thomson Reuters, where they held several key positions, including Global Head of Webhosting Operations and Acting Director of Public Relations Service, focusing on enhancing client experiences and managing large teams. Currently, they are a Product Manager at SAP, driving initiatives that have earned industry recognition for customer service excellence.
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