Pankaj A. is a Principal Program Lead at SAP, currently overseeing projects related to Generative AI, the Whole Self Model, and the Opportunity Marketplace. With over 15 years of experience in Customer Success and Program Management within the SaaS industry, they have successfully driven customer adoption and operational efficiencies. Previously, Pankaj founded PikoGo, where they developed business cases for a Delivery Service Platform, and held senior roles at Nuance Communications, Qwest Communications, and Telera, focusing on project management and technical support. They are pursuing a Diploma in Project Management from San José State University and a Bachelor of Science in Information Systems from the University of San Francisco.
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