Preethi Bukke is an experienced professional in SAP Sales and Service Cloud, specializing in escalation management and knowledge management. They worked at SAP Labs from 2013 to 2019 as an Expert Support Consultant, where they mentored new team members and created knowledge base articles. Currently, as a KM Coach at SAP, Preethi leads their support team in adopting case management methodologies and actively engages with multiple stakeholders to improve processes. They also spearheaded knowledge management adoption and implemented innovative projects that significantly increased engagement. Preethi holds a Bachelor of Technology in Information Technology from Sree Nidhi Institute of Science and Technology, completed in 2010.
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