Rafael Malaczynski possesses extensive experience in customer service and license management within the technology and gaming industries. Rafael started as a Contact Agent at Deutsche Assistance Service GmbH, managing vehicle damage claims and complaints from 2006 to 2011. Rafael then transitioned to Electronic Arts as a Tier 3 Customer Service Representative, providing technical and billing support for "Star Wars: The Old Republic." From 2013 to 2015, Rafael worked at ZeniMax Online Studios, first as a Tier 3 Escalations Agent and later as a Global Live Team Analyst, where responsibilities included service delivery management and crisis coordination. Rafael furthered professional expertise at SAP, serving as a Senior License Audit Specialist and subsequently as a License Utilization Manager, focusing on license compliance and system measurements for clients in the DACH region. Roles included operational leadership and engagement in global license audit processes.
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