Raphael Oliveira da Silva is an experienced professional with a background in support management and engineering. From August 2016 to December 2021, Raphael served as the Support Team Manager for ERP Financials & GRC at SAP, where responsibilities included team development, performance management, and strategy execution. Prior to this role, Raphael worked at SAP from June 2011 to December 2021 as a Support Engineer for SAP EH&S, MII, and ME, focusing on delivering high-quality support and managing internal processes. Additionally, between January 2006 and June 2011, Raphael held the position of Multifunctional Operation Development Manager at GKN Driveline, overseeing training, process continuity, and product quality within a production environment. Raphael holds a Bachelor’s degree in Computer Engineering from Centro Universitário Metodista do IPA, earned from 2006 to 2011.
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