Ruchika Puri is a Quality Consultant at SAP Labs, bringing over 17 years of experience in Service Excellence and ITIL Process Consulting. Ruchika specializes in identifying problem areas, streamlining processes, and recommending improvements, with expertise in CMMi L5 implementation and ISO 9001 deployment. Previously, Ruchika held senior roles at Infosys and DXC Technology, focusing on quality assurance and process improvement initiatives. Ruchika earned a Bachelor of Computer Application from Guru Nanak Dev University and a Master’s in Total Quality Management from Sikkim Manipal University.
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