Sam Xiao is an experienced Director of Software Engineering currently leading a team for SAP in the S/4 HANA Financial Operations unit. Previously, Sam managed engineering teams at SAP SuccessFactors, overseeing customer experience and technical troubleshooting for over 5,000 clients in the Greater China region. With a strong focus on customer-centric software engineering, Sam has also held roles in quality assurance and product development, leading global teams and optimizing engineering processes. Sam's early career includes software engineering positions at HSBC and ICEsoft Technologies, contributing to application development and support.
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