Sandro Heiniger

Sandro Heiniger is a Customer Success Manager at SAP, where they focus on developing account strategies and fostering trusted relationships with clients. They previously served as a Customer Success Specialist for EF Education First, specializing in customer satisfaction and complaint management for Switzerland and Austria. Sandro has extensive experience as a Client Advisor at SVA Zürich, where they honed their skills in social insurance and customer service. They hold a degree in Business Administration with a specialization in International Management from ZHAW School of Management and Law and participated in international study exchanges in South Africa and Australia, enhancing their global perspective and intercultural competencies. Additionally, Sandro is an ENG Co-Lead for Pride@SAP and a mental health advocate.