Setu Jha has been with SAP since April 2010, currently serving as Director responsible for Business Down Management in North America, leading a team of technical experts to address critical business disruptions. Previous roles at SAP include Support Architect and Team Lead in the Center of Excellence, where Setu led efforts to resolve emergency production issues for critical customers, and Senior Support Engineer focusing on de-escalation activities and root cause analysis. Earlier in Setu's career, a position as Senior Developer involved leading custom development projects within the MRS Product Development team. Setu began professional experience as a Junior Software Engineer at Altisource Portfolio Solutions SA. Setu holds a Bachelor's degree in Information Science from Visvesvaraya Technological University, completed in 2009.
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