Shashank Sanjay is a highly experienced Senior Product Manager at SAP, specializing in AI product development within the Customer Experience Intelligence and Incubation division since June 2018. Previous roles include Director of Support Engineering for North America & APAC, where Shashank successfully implemented KPIs for customer satisfaction, reduced onboarding times for engineers, and designed a new organizational structure. Additionally, Shashank has a background as a Customer Support Engineer at Gigya, and as a Product Manager and Founder of Segura, a no-code web test automation product. With foundational experience as a Private Markets Application Developer at KKR & Co. Inc., Shashank holds a Bachelor's Degree in Computer Science from Hofstra University.
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