Shauna Howley has extensive experience in customer service and support roles across multiple organizations. At Wayfair, Shauna served as a Specialised Support agent and later as a Tier 2 CS Management team member, focusing on customer query resolution and de-escalation. Previous roles include working as an L2 Specialist and Customer Service Representative at Aviva, where responsibilities included managing inbound and outbound sales calls and addressing customer needs. As a Solutions Support Engineer at SAP, Shauna continues to enhance technical support capabilities. Additional experience includes serving as an Assistant Manager at PANDORA, overseeing store operations and merchandising. Shauna holds a Bachelor of Arts in English Language and Literature from the National University of Ireland, Galway.
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