Ted Li is an experienced professional with a background in support engineering and service delivery within SAP. Starting with an internship in 2012 at SAP China, Ted gained expertise in SAP NetWeaver system health checks and customer satisfaction. Progressing to a Senior Support Engineer, Ted handled critical customer incidents and contributed to SAP upgrade issues. Further experience at SAP involved onsite support for U.S. West Coast customers, managing escalations, and training new employees. Ted's comprehensive knowledge in SAP technologies, particularly in system performance optimization and client/server architecture, has been consistently recognized through top customer feedback.
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