Tom Young

Tom Young is a seasoned sales and customer growth executive with 25 years of customer engagement expertise. Currently serving as Vice President of SAP Cloud Business Group Revenue Management, Tom leads a 10-person team focused on compliance and cross-sell opportunities. Previously, they held various roles at SAP, including Head of NA Customer Experience Business Development, where they drove annual and quarterly strategies for growth. Tom has also worked at Lyondell Chemical Company, specializing in sales and account management. An active contributor to the field, Tom founded the CRM Customer Value Network and has authored several articles and benchmark studies on Sales Effectiveness.