Tracy Gray

Tracy Gray is currently the Regional Vice President - Customer Retention and Engagement at SAP, where they lead a team focused on ensuring customer success and adoption of Cloud HCM solutions in the MENA region. Prior to this role, Tracy held various positions at SAP, including Customer Engagement Executive and Platinum Customer Success Advocate, and gained valuable experience managing customer relationships at companies such as SuccessFactors, Unica Corporation, and Intrinsic. Tracy's background includes training and consulting roles that have helped numerous clients realize the full value of their investments in technology and marketing solutions. Tracy's educational credentials include an HNC in Business and Finance, as well as multiple certifications in IT training and practice.