Tracy Sykes is an experienced technical support professional with a career spanning over two decades in the technology sector. Currently serving as an Expert Technical Support Engineer at SAP since August 2012, Tracy specializes in supporting large customer implementations and addressing complex product issues while mentoring interns. Prior to this role, Tracy worked as a Product Support Engineer at Sybase and iAnywhere, focusing on high-level support for mobility products such as Afaria and Remoteware. Experience also includes technical support positions at Xcellenet and Digital Equipment Corporation, where responsibilities ranged from managing support teams to resolving escalated customer issues. Tracy holds a Bachelor of Science in Electrical Engineering from the Georgia Institute of Technology.
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