Vasili L. is a customer experience and market research professional with extensive expertise in data analysis and thought leadership. Currently serving as CX Insights & Analytics Lead at SAP, they previously held significant roles, including Director of Market Research at Unisys and Prudential Financial, and VoC Data and CX Insights Manager at the Project Management Institute. A graduate of The Wharton School with a focus on Strategic Management and Marketing, Vasili is also a certified Customer Experience Professional and Six Sigma Lean Black Belt.
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