William Flowers

William Flowers is an experienced technical writer with a diverse background in documentation and IT support. Currently serving as a Senior Technical Writer at SAS since June 2012, William specializes in creating documentation for SAS Customer Intelligence 360, including user interfaces and REST APIs. Previously, William worked at IBM as a Technical Writer, where responsibilities included documentation management for the Knowledge Center of WebSphere Application Server and coordinating translation cycles. Additional roles include teaching assistant at North Carolina State University, computer technician at PC Solutions and Francis Marion University, and information resource consultant at the Medical University of South Carolina. William holds a Master of Science in Technical Communication and dual bachelor's degrees in Mathematics and Professional, Technical, Business, and Scientific Writing from Francis Marion University, along with programming certificates in C++ and Java from Wake Technical Community College.