Luiz Menezes

Luiz Menezes currently serves as an Analista de gestão de relacionamento com o cliente at Saúde Petrobras since December 2020, focusing on enhancing customer experience and success within the healthcare service value chain. Previously, Luiz held the position of Atendente de Contact Center at Unimed-Rio from June 2013 to September 2018, contributing to training facilitation and refresher courses. Luiz began a career in telemarketing as an Operador de Telemarketing at Golden Cross from March 1998 to January 2011, engaging with overdue clients, and earlier worked as an Operador de Telemarketing Híbrido at Jornal O Dia from March 1994 to October 1996, selling classified ads. Luiz holds an MBA in Executivo em marketing from ESPM Escola Superior de Propaganda e Marketing, a Pós Graduação in Docência do Ensino Superior from Universidade Candido Mendes, and a Bachelor's degree in Administração de Empresas from Universidade Gama Filho.