Rafaela da Costa Ferreira

Rafaela da Costa Ferreira is an experienced process analyst currently working at Saúde Petrobras, focusing on mapping and documenting AS IS processes and designing TO BE processes across various company areas. Previously, Rafaela held roles as a dental health analyst, where project leadership and process improvement were key responsibilities, and as a quality analyst at Amil, emphasizing complaint management and root cause analysis. Additional experience includes roles in statistical auditing and dental auditing, with a strong focus on process efficiency and performance indicators. Rafaela holds multiple academic qualifications, including a bachelor's degree in Dentistry from USP, specialization in Periodontology, and postgraduate degrees in Project Management and Health Plan Management. Recent training in Data Science complements Rafaela's extensive skill set in health and dental services management.