Muneera A.

Muneera A. has a diverse work experience in the customer service field. Muneera is currently working as a Customer Experience Director at Saudi EXIM Bank since June 2022. Prior to this, they held various roles at The Council of Cooperative Health Insurance, including Customer Excellence Head from July 2020 to September 2022, Customer Experience from March 2020 to July 2020, and Customer Service Supervisor from July 2016 to March 2020. Muneera also worked at Tatweer Educational Transportation Services Company as a Customer Service Analyst - Development & Support from June 2013 to June 2016. Their responsibilities included training new employees and assisting in developing the customer service operating plan. Muneera started their career at Tawuniya Insurance Company as a Customer Care Executive in March 2008 and subsequently held positions as a Care Unit Supervisor from September 2010 to March 2013 and as a Corporate Care Supervisor from January 2013 to June 2013, where they managed complaints and defined department objectives and targets. Overall, Muneera has developed a strong background in customer service and has held progressively more responsible positions throughout their career.

Muneera A. began their education journey by obtaining a Bachelor's degree in English Language and Literature/Letters from King Saud University, which they completed from 2003 to 2008. Following that, they pursued a Professional Islamic Certificate (PIC) in Insurance from the Bahrain Institute of Banking and Finance (BIBF) between 2009 and 2012. Muneera A. then expanded their expertise in the insurance field by studying at the Chartered Insurance Institute. However, the specific degree obtained from the Chartered Insurance Institute is not provided.

In 2019, Muneera A. completed a PMP® Certification Training Course offered by EMpower Co., further enhancing their professional skillset. The following year, in 2020, they obtained the credential of a Certified Change Management Professional (CCMP) from Excellence Learning. Most recently, from 2021 to 2022, Muneera A. attended the IE Business School and completed an Executive Master's degree in Digital Transformation & Innovation Leadership.

It should be noted that no information is available regarding the start and end years for the education obtained at the Chartered Insurance Institute.