William Tucker Risley

William Tucker Risley has a diverse work experience spanning multiple fields. William Tucker started their career as an IT Helpdesk Specialist at Heartland Community College in April 2010, where they provided exceptional customer service and technical support. In April 2011, they moved on to Passages Hospice as a Regional IT Specialist, where they handled technical support requests and set up new employees with IT equipment and access to company applications.

In May 2012, William joined Savvas Learning Company as a Technical Support Specialist, providing technical support for K-12 Teaching products and offering exceptional customer service to teachers, parents, administrators, and students. William Tucker then progressed to become a Supervisor for the same role, where they assisted with complex technical transactions and became a subject matter expert for various Learning Services Products. William held this position until June 2015.

In July 2013, William took on the role of Sr. Technical Support Specialist/Supervisor at Savvas Learning Company, where they continued to assist with complex technical transactions and provide advanced customer service. William Tucker remained in this position until February 2023, during which they served as a systems engineer, handling advanced troubleshooting and serving as the last point of contact to resolve issues before development.

In June 2017, William briefly worked as an IT Network Technician at True Alliance LLC, where they performed installations and upgrades of servers, workstations, and network equipment. William Tucker also resolved hardware and software issues at various company locations.

Overall, William Tucker Risley has demonstrated extensive technical knowledge, exceptional customer service skills, and the ability to handle complex technical transactions.

William Tucker Risley completed their education in a chronological order. William Tucker first attended Heartland Community College from 2007 to 2010, where they obtained an Associate of Arts (A.A.) degree in Graphic Design. After that, they pursued a Bachelor's degree in Technical Management with a Concentration in Computer Information Systems at DeVry University from 2011 to 2014.

Aside from their formal education, Risley also obtained several certifications. In 2019, they completed the "Cert Prep: ITIL® 3 Foundation" certification from Lynda.com and the "ITIL Foundation Level" certification from PeopleCert. In 2018, they obtained the "ITIL" certification from Simplilearn. Additionally, they completed various online courses such as "Scrum: The Basics" and "Agile Foundations" from LinkedIn in 2023, as well as several courses in project management, employee development, and change management from lynda.com and Lynda.com in 2014.

Based on the information provided, there is no additional education or certifications beyond those mentioned.