Sean Murphy

Sean Murphy is a seasoned professional with extensive experience in customer service and operations leadership. Currently serving as a Customer Success Leader at SBLI since 2023, Sean focuses on designing high-performance teams to enhance service outcomes for policyholders. Prior to this role, Sean was self-employed as an Operations and Customer Support Executive, where project management and customer experience improvements were key responsibilities. As the Director of Customer Care at Bobs Discount Furniture, Sean facilitated operations for multiple call centers while managing significant budgets and achieving impressive performance metrics. Sean’s career also includes roles as a Senior Project Manager at Computer Intelligence Associates, Director of 311 for the City of Somerville, and Senior Manager of Policy Services at Sun Life Financial, showcasing a consistent track record of driving operational excellence and customer satisfaction. Sean holds a Bachelor of Arts in Communications from Massachusetts College.