SBM Bank Kenya
Grace Aran is an experienced professional in customer service and retention within the banking sector. Currently serving at SBM Bank since November 2021 as a Customer Retention specialist, Grace focuses on developing business relationships, conducting targeted marketing campaigns, and analyzing market trends. Previously, Grace worked as a Customer Service Specialist at SBM Bank Kenya, where significant contributions included leading a business process reengineering initiative and implementing service improvements that enhanced customer loyalty. With a strong background as a Customer Experience Officer at Chase Bank, Grace successfully led credit card collection and dormant account activation campaigns, demonstrating a consistent record of achieving impressive results in customer engagement and operational efficiency. Grace began their career in banking as a Direct Sales Representative at Cooperative Bank Kenya and has pursued educational qualifications including a Bachelor's Degree in Environmental Science from Maseno University and a Management Diploma in Marketing from the Kenya Institute of Management.
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SBM Bank Kenya
SBM Bank (Kenya) Limited is a subsidiary of SBM Bank. Founded in September 1973. and headquartered in Mauritius. We are a top tier bank aiming to be a catalyst for economic growth in Kenya. SBM offers an extensive suite of products and services that encompass deposits, lending, trade finance, cards, leasing, treasury, stock broking, custody, asset management, insurance and investment products, as well as a range of payment services. It also has multi-channel capabilities including branches, ATMs, POS, internet, mobile and call centre. SBM has received many awards including the Bank of the Year – Mauritius award from The Banker in 2001, 2002, 2004, 2013 and 2014 and the Best Bank – Mauritius award in the Euromoney Awards for Excellence in 2004, 2005, 2006 and 2013.