Siona Ravi is a skilled IT professional currently serving as Endpoint Tech II at SC Department of Health and Human Services since March 2024. Previously, Siona worked as an IT Support Student Analyst at the University of South Carolina, where hardware troubleshooting skills were enhanced, and experience in internal processes was developed. An educational background includes serving as an Undergraduate Teaching Assistant at USC College of Engineering and Computing, providing coaching on complex algorithmic topics. Siona also gained valuable experience as an IT Web Intern at Optus Bank, leading the design of an Inventory System that improved tracking efficiency by 40%. Additional roles include a Data Research Assistant focused on analyzing diversity-related stereotypes and a Product/UX Design Intern at Siyavula Education, contributing to user-centric design improvements. Siona holds a Bachelor of Science degree in Computer Science from the University of South Carolina.