Kirsten Penaloza

Kirsten Penaloza is a seasoned professional in customer experience, currently serving as Senior Director of Customer Experience at Scale to Win since July 2024. Previously, a significant tenure at CareerPlug saw Kirsten advance from Manager of Client Experience to Director of Client Experience. Other notable roles include Deputy Director for Donor Support at ActBlue and Customer Experience Lead at Ellevate Network. Early career experiences include positions as Customer Success Manager at Zoey and Customer Care Advisor at Squarespace, among others. Kirsten's educational background includes a Bachelor of Arts in History and Mesoamerican Studies from the University of Hamburg, complemented by a diploma as a General Tourist Guide from Escuela Nacional de Antropología e Historia.