Josh Korpela is a seasoned IT professional with extensive experience in systems administration and help desk management. Currently employed as a Senior Systems Administrator at Scaled Agile, Inc. since July 2023, Josh previously served as Supervisor of the IT Help Desk at Guild Education, where notable achievements included a 30% increase in customer satisfaction and a 98% SLA maintenance. With a solid foundation from roles at Denver Westword and Metropolitan State University of Denver, Josh has demonstrated expertise in managing hybrid environments, improving operational efficiencies, and developing comprehensive documentation. Josh holds a Master of Science in Computer Information Systems from Boston University and a Bachelor's degree in Computer and Information Sciences from Metropolitan State University of Denver.
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