Scalefusion
James Fernandes is a seasoned professional with extensive experience in customer success and business development within various sectors. Currently serving as the Channel Business Development Manager at Scalefusion since January 2025, James previously held the position of Sr. Customer Success Manager at QuestionPro from November 2018 to January 2025, where responsibilities included managing Nonprofit Enterprise accounts and enhancing client platform utilization. With a solid foundation in the hospitality industry, James began their career with roles at renowned establishments, including Norwegian Cruise Line Holdings Ltd. and Shangri-La Rasa Sentosa Resort, providing exceptional food service. James holds a Bachelor's degree in Hotel Management from Bharati Vidyapeeth and completed secondary education at St. Xavier’s High School.
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