Shawna Duval

Shawna Duval is a seasoned professional with extensive experience in business improvement and project management, currently serving as a Business Improvement Specialist and IT Project Manager at Scandinavian Building Services since October 2020. In this role, Shawna has successfully led a national workflow software project that streamlined financial transactions and executed a finance software upgrade within a tight three-month timeframe. Prior experience includes serving as Acting Director of Operational Controls, where responsibilities involved overseeing work order dispatching and managing client escalations, as well as directing IT-related decision-making. Shawna's career also includes significant roles in quality management and technology analysis across multiple organizations, backed by educational credentials including an Associate's Certificate in Business Analysis from Royal Roads University and an Associate's Certificate in Project Management from The George Washington University.