Julie James is a seasoned professional with extensive experience in service delivery and operational management. Currently serving as a ServiceNow Service Delivery Manager at SCC since January 2017, Julie leads ServiceNow delivery initiatives. Prior to this role, Julie held the position of Account Delivery Manager at Hewlett-Packard from April 2009 to September 2016, where responsibilities included managing customer operational relationships and performance metrics. Julie's earlier experience includes serving as Infrastructure Support Manager at Lloydspharmacy, overseeing a technical support team and implementing ITIL best practices for change and release management, while also managing IT procurement services for a significant operational budget. Julie's educational background includes attendance at Abbey High School from 1978 to 1981.
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