Matt Crittall

Matt Crittall is an experienced Operations Director at SCC, with a career spanning over two decades in service delivery and operations management within the IT industry. Since February 2011, Matt has been pivotal in managing customer-focused IT distributed services across London and the South-East, ensuring compliance with stringent SLA requirements. Key achievements include consistently achieving a 98% SLA success rate, increasing productivity by 40% while reducing headcount, and improving profitability. Previous roles include Service Director at TSG, where Matt established high standards for service delivery, and National Service Manager at FLS, where oversight of field service operations contributed to exceptional SLA performance. Matt is recognized for fostering a culture of self-performing teams and driving operational efficiency through strategic leadership and process innovation.