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Bobby Rios

Senior Chargeback & Fraud Manager at Scentbird

Bobby Rios has an extensive work experience starting from 2010. Bobby began as an Intern for Radio Promotions at Sony Records - Columbia/Epic in 2010. In 2014, they worked as an AmeriCorps Member at City Year. In 2015, they joined Rent The Runway as a Junior Associate. Later that year, they joined Scentbird, where they held various roles. Bobby started as a Customer Support Agent and then advanced to Senior Customer Support Agent. From 2019 to 2021, they served as a Quality Assurance CS Lead, where they created guidelines and statistical feedback systems. Currently, Bobby is the Chargeback Support Manager at Scentbird.

Bobby Rios obtained a Bachelor of Arts degree in Communications from Marist College, where they studied from 2007 to 2011. In addition to their degree, they also obtained a certification in Art and Advertising Design from Marist College in August 2011. Recently, they have obtained several certifications including "Evaluating Your Growth as a Leader" and "Learning Salesforce for Admins" from LinkedIn in October 2022, and "Be the Manager People Won't Leave" from LinkedIn in September 2022. Bobby also obtained a certification in "Preventing Discrimination & Harassment: NY Managers V3.4" from Traliant in September 2022.

Links

Previous companies

Rent The Runway logo

Timeline

  • Senior Chargeback & Fraud Manager

    August 1, 2023 - present

  • Chargeback Support Manager

    February, 2021

  • Quality Assurance CS Lead

    April, 2019

  • Senior Customer Support Agent

    December, 2017

  • Customer Support Agent

    December, 2015

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