Kathy B.

Kathy B. is an experienced Call Center Operations Supervisor currently leading a team at Schindler Group since March 2022, where significant improvements in performance metrics and team morale have been achieved through regular coaching sessions. With previous experience as a Call Center Supervisor at Maximus, Kathy successfully managed remote teams and enhanced efficiency through tailored training and feedback strategies. Kathy's diverse background includes roles as a Medicare Benefit Advisor at Aon, where over 200 clients were enrolled in health plans, a Spanish Interpreter at Executive Care NEMT, and various positions in automotive finance and client service at Cox Automotive Inc. and Fidelity Bank. Academic qualifications include a Bachelor's degree in Business Administration and Management from Georgia State University, complemented by an Associate degree from Georgia State University Perimeter College.