Shalonne Halstead

Shalonne Halstead is an experienced technical support professional with a background in both customer support and marketing. As an Expert CSH Remote Support Technician at Schneider Electric since 2006, Shalonne provides technical assistance for single-phase APC products and manages data center equipment remotely. Previous roles include serving as an L2 CSH Agent and a Technical Consultant eSupport, where troubleshooting and pre-sales assistance for APC products were key responsibilities. From 2013 to 2019, Shalonne worked as a writer at Verblio, specializing in ghostwriting blog posts for various clients. Additionally, Shalonne served as a Marketing Coordinator at Beresford of Tiverton, LLC, focusing on social media, website design, and marketing materials until the company’s closure. Shalonne holds a Bachelor of Science in Marketing from the University of Massachusetts Dartmouth.